FAQ
Clear answers about our portfolio, authenticity checks, and support policy.
What does “for research purposes only” mean?
BioHack content and product pages are provided for informational and research contexts. They are not intended as clinical guidance, diagnosis, treatment, or personal medical advice.
Do you provide medical advice or usage guidance?
No. BioHack does not provide medical advice, prescribing, dosing instructions, or usage recommendations. For health-related decisions, consult a licensed healthcare professional.
How do I verify authenticity with a QR code?
Scan the QR code on the product packaging. You will be directed to a BioHack authenticity page for the corresponding product group that confirms validity, expiry and batch information.
What information appears on the authenticity page?
The authenticity page shows the BioHack logo, the product name, an “AUTHENTIC” badge, and a fixed verification message including expiry date and batch/lot reference.
What purity and quality standards do you target?
BioHack focuses on high-purity products and consistency. Our positioning emphasizes premium quality, clear batch control, and rigorous provenance practices aligned with international standards.
How do you handle batches and traceability?
Our operation is oriented around standardized processes, lot identification, and transparent communication. If you need confirmation or have questions about a specific product group, contact support.
How are shipments handled?
Shipments are conducted with a focus on speed, discretion and product integrity, following standardized packaging and identification procedures.
When is customer support available?
Support operates during business hours, Monday to Friday (excluding public holidays). Requests submitted outside these hours are answered on the next business day.
I scanned a QR code and something looks wrong. What should I do?
If the page content looks inconsistent or suspicious, stop and contact BioHack support immediately via WhatsApp. We will guide you through verification steps.
How can I contact BioHack?
You can reach our team via WhatsApp at +1 (310) 503-3150. We prioritize requests related to authenticity verification, orders, and general information.
Need help verifying a product?
Use the verification area or reach out to support for institutional guidance.